We'll also tell you how and why we collect your personal info, your rights and choices when it comes to these details, as well as the steps we take to keep it secure and confidential.
- The personal information we collect;
- How and why we collect and use your personal information;
- Why we process your personal information;
- The rights and choices you have when it comes to your personal information;
- The steps we take to ensure your information is kept secure and confidential;
- How long we will hold your information for; and what we do not do with your information.
2. Personal Information we collect
When you place an order with us you must provide us with your name, address, telephone number and email address.
3. How we collect and use your personal information
When you place and order on outdoorhobbies.co.uk we receive the information referred to in point 2 this is the only information we receive and is stored on the servers of EKM.com. This information is solely used to create your invoice and dispatch your goods to the correct location. Should we not be able to ascertain your legal status to purchase certain items on our website we may request further proof of age.
3.1. When payment is made through our website the information is processed by our payment portal (SagePay) and no financial information is accessible by outdoorhobbies.co.uk
3.2. When you pay over the phone your financial details are provided to SagePay and then destroyed by Outdoorhobbies.co.uk, no financial information is then accessible by Outdoorhobbies.co.uk
3.3. We may require proof of age as we supply age restricted items, this can be provided by email or text and is deleted once proof of age is confirmed.
4. Why do we process your personal information?
We will only use your personal information (as described in sections 2 and 3) in accordance with data protection laws. Your information is only used to create your invoice and contact you with regard to your specific order.
5. Disclosure of your personal information to other organisations
The information you provide to outdoorhobbies.co.uk will not be passed to any third party.
You already have certain rights under existing data protection legislation, including a right to request a copy of the personal information we hold on you, if you request it in writing. From 25 May 2018 you will have the following rights:
the right to have your personal information rectified if it is inaccurate or incomplete;
the right to 'block' us from using your personal information or limit the way in which we can use it;
If you're not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the relevant data protection regulator. In the UK, this is the Information Commissioner's Office.
Some third-party technology we use (eg, embedded videos, social sharing) also drop cookies to improve your experience on their sites.
Your digital information referred to in point 2 is kept secure on the EKM.com servers and can only be accessed by password encrypted computers at Outdoorhobbies.co.uk. Your name, address and order details are retained as an invoice in paper form and as digital copy on password protected computers.
8.2. All requested copy proof of age documents such as passport and drivers licence will be destroyed or deleted on receipt once age verification is confirmed.
We do our best to keep the information you disclose to us secure. However, we can't guarantee its security. By using our Site you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.
9. How long do we keep your personal information?
11. What we do not do with your information
Outdoorhobbies.co.uk will not contact you by phone, email or post regarding anything unrelated to your order or subjects not related to potential purchases or offers. We do not solicit business outside of the order subject matter using information provided by our customers nor pass your information to third parties who may then contact you. Outdoorhobbies.co.uk will not hold additional information provided during communication regarding your order.
11.1. Should you request notification that a product has become available again an automated email will be sent to you, this is a once only communication.
11.2. Should you partially complete the order process you may be automatically contacted by email to confirm the order has not completed.
11.3. On occasion we may email you with potential offers or new products.